Privacy Policy

1. Introduction

AnZi.AI (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the AnZi.AI mobile application and related services (“the App”).

By using the App, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

2. Information We Collect

Information You Provide

• Account information: email address, name, and password when you register
• Profile data: business name, industry, and preferences you set within the App
• Content you upload: product photos, brand assets, scripts, and other materials you provide for content generation
• Payment information: processed by Apple App Store or Google Play Store; we do not directly collect or store your payment card details
• Communications: messages you send to our support team
• Content reports: when you report AI-generated content from inside the App, we record the reason you select, any details you write, and a copy of the reported media together with the prompt and model that produced it

Information Collected Automatically

• Device information: device type, operating system, unique device identifiers
• Usage data: features used, content generated, time spent in the App, and interaction patterns
• Log data: IP address, access times, app crashes, and error reports
• Analytics: aggregated usage statistics to help us improve the App

Information from Third Parties

• Social media platforms: when you connect accounts for publishing, we receive basic profile information and posting permissions
• Authentication providers: if you sign in with Google or Apple, we receive your name and email from those services

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App and its features
• Generate AI content based on your uploads and preferences
• Process subscriptions and manage your account
• Publish content to connected social media platforms on your behalf
• Send transactional communications (account confirmations, generation status, billing notices)
• Provide customer support
• Analyze usage patterns to improve user experience
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations

4. AI Content Generation

When you use our AI features, your uploaded content (photos, text, preferences) is processed by our AI service providers to generate marketing materials. Regarding this processing:

• Your uploaded content is used solely to generate your requested output
• We do not use your uploaded content to train AI models without your explicit consent
• Generated content is stored in your account and is not shared with other users
• Our AI service providers process data in accordance with their own privacy policies and our data processing agreements

Content safeguards and moderation

• Prompt screening: before a generation starts, the text you enter is checked automatically, on your device and on our servers, against rules for content our Terms prohibit. A refused prompt is not sent to any AI provider and is not stored; we log only the category of the refusal
• Reporting: you can report any AI-generated content from inside the App. Reported content is hidden and cannot be exported, shared, or published while we review it
• Review: our team may view reported media, the prompt that produced it, and the reporter’s notes in order to decide whether it breaks our Terms. Reports are confidential; we do not tell the content owner who reported it
• Enforcement: content we find to violate our Terms is removed, and we may suspend or terminate the account that created it. A record of each report and the decision taken is kept as described in Section 7

5. How We Share Your Information

We do not sell your personal information. We may share your data with:

• AI service providers: to generate content on your behalf (FAL.ai, Replicate)
• Cloud infrastructure: for data storage and processing (Supabase)
• Payment processors: to manage subscriptions (RevenueCat, Apple, Google)
• Social media platforms: to publish content you choose to post
• Analytics providers: to understand App usage in aggregate
• Legal authorities: when required by law, court order, or to protect our rights
• Child safety organisations: if we identify content that sexually exploits or endangers a minor, we report it, together with the related account information, to the National Center for Missing & Exploited Children (NCMEC) and to law enforcement as the law requires

6. Data Storage and Security

Your data is stored on secure cloud servers. We implement industry-standard security measures including:

• Encryption of data in transit (TLS) and at rest
• Secure authentication with session management
• Regular security assessments
• Access controls limiting employee access to personal data

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.

7. Data Retention

• Account data: retained while your account is active. When you request account deletion, your account is deactivated immediately and permanently deleted after a 30-day grace period, during which you can sign back in to cancel
• Generated content: stored in your account until you delete it or close your account
• Uploaded content: retained while needed for generation and stored as part of your projects until you delete the project or your account
• AI provider copies: media processed by our AI providers is re-hosted to our own storage within seconds, and the provider-side copy is transient and automatically expires (typically within 24 hours) or is deleted when you remove the content
• Usage logs: retained for up to 12 months for analytics and security purposes
• Content reports and moderation records: retained after the reported content, and after the reporting or reported account, has been deleted, as a record of what was reported and what we did about it. When you delete your account, the free-text details you wrote in any report are removed; the report itself, the copy of the reported media, and our decision are kept
• Payment records: retained as required by applicable financial regulations

For step-by-step instructions on deleting your account or specific data, see our Data Deletion page.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate personal data
• Deletion: request deletion of your personal data
• Portability: receive your data in a structured, machine-readable format
• Restriction: request restriction of processing in certain circumstances
• Objection: object to processing based on legitimate interests
• Withdrawal of consent: withdraw consent where processing is based on consent

You can delete your account and data at any time from within the app under Settings → Security & Privacy, or export a copy of your data from the same screen. For full instructions, see our Data Deletion page. To exercise any of these rights, you can also contact us at support@anziai.com. We will respond within 30 days.

9. Children’s Privacy

AnZi.AI is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your data may be processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms.

11. Cookies and Tracking

The App uses local storage and analytics tools to improve your experience. Our website may use essential cookies for functionality. We do not use third-party advertising trackers within the App.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the App or via email. The “Last updated” date at the top reflects the most recent revision.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

support@anziai.com